Frequently Asked Questions

Please take a look below at some of the most common questions and answers. If you still need help then please contact us by clicking here.


How can I locate the Chauffeur / Driver when I arrive at the airport terminal?

When you make the booking with us, you just don't have to worry about locating the driver. Our professionally trained drivers are well trained to track customers at the exit point or at the customs hall. He/She will be holding a board with your name on it. If you feel that the terminal point is over crowded and you are unable to locate the chauffeur then you can also contact our support team via toll free number or reach our help desk at the airport. An instant meeting can be arranged between you and the driver at the help desk.

What if my flight gets little bit delayed?

We don't charge any additional charge for waiting. Apart from this we also personally monitor each of the flight timings. So, no matter how delayed your flight is you can always ensure that your driver is waiting for you at the terminal point on arrival.

How long will the driver wait for us at the terminal point?

Our drivers will wait for you for around 80 minutes. If the flight gets delayed further, our drivers will wait longer.

What payment options do you accept?

We offer our customers with multiple payment options such as Paypal, all major credit/debit cards as well as you can make the payment in cash ( to driver ).

Is it possible to book any other transfers apart from using airport transfers?

You can book sight seeing trips from our online website. We offer with professional services for an affordable price. British airport service professionals are well trained, courteous and experienced. We also organize sight seeing tours to different parts of the city.